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Profile

Suzie @ Suzana Wong Abdullah

  • HR Management Professional with 15+ years of experience

  • Provides HR coaching and advisory services

  • Coaches young HR professionals and early-career employees

  • Advises and supports new and growing SME companies

  • Industry exposure across Healthcare & Manufacturing

  • Expertise in manpower planning, recruitment, employee engagement & workforce optimisation

  • Strong background in leadership development & organisational effectiveness

  • Former Internal ISO Auditor (ISO 9000 & ISO 14000 implementation)

  • Hands-on, practical HR approach focused on real-world outcomes

  • Passionate about empowering HR professionals as strategic business partners

  • Currently pursuing Bachelor of Management (Human Resources Management)

  • Committed to aligning HR strategy with business goals for sustainable growth

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Education

2020 - Current

Bachelor Degree Management (Honour) Major in Human Resources Management at
Open University Malaysia

Pursuing a Bachelor’s Degree in Management (Human Resources) to strengthen professional and leadership capabilities

Developed transferable skills in communication, leadership, teamwork, and decision-making

Gained strong industry insights to apply HR theories to real-world business environments

Built deep expertise in people management to support positive and productive workplace cultures

Enhanced understanding of business operations to support informed, strategic decisions

Well-prepared to lead teams, manage organisational challenges, and drive sustainable business success

2013

Certification in Training (TTT/7793)
Train The Trainer

Pembangunan Sumber Manusia Berhad (PSMB)

I gained the ability to identify factors influencing the learning process, including the impact of my learning style. I can now set clear, challenging learning objectives, create a positive environment for better understanding and retention, and assess my delivery style for strengths and areas of improvement. Additionally, I am equipped to provide effective one-on-one or small-group instruction with constructive feedback, and I understand the value of evaluating and validating the training provided.

1986 - 1987

LCCI (London Chamber of Commerce and Industry) Certification Goon Institution Kuala Lumpur

I developed my primary education in secondary accounting, where I gained a solid foundation in financial principles, bookkeeping, and basic accounting practices. I then continued my studies with LCCI, further enhancing my knowledge in accounting and business management.

Work Experience

The companies highlighted below represent the most impactful phases of my Human Resources career, where I gained substantial hands-on experience and strategic exposure. These roles reflect my professional transition from the manufacturing sector into healthcare, broadening my HR perspective across industries. While I have held other HR positions, these organisations contributed most significantly to the development of my HR expertise and professional maturity.

 

Texchem Pack Bangi Sdn Bhd (Manufacturing) – HR/ISO Officer, 1996~2005
NSCMH Medical Centre (Healthcare)                – Head of Human Resource Department, 2014~2017
Kencana Healthcare Sdn Bhd (Healthcare)       – Business Development Manager, Hospital Development Project, 2017~Current

January 2014 - July 2017
(3.5 Years)

NSCMH Medical Centre

Head of Human Resource

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Overall Human Resource Management

  • Partner with senior leadership to align HR strategies with business goals for organizational success.

  • Promote effective communication between management and employees to maintain a harmonious workplace.

  • Drive initiatives to attract, retain, and develop top talent, enhancing human capital and Recruitment Process Management

  • Manage end-to-end recruitment, onboarding, and employee life cycle processes.

  • Ensure a seamless candidate experience and effective retention strategies.

Policy and Compliance Management

  • Develop and update HR handbooks, SOPs, and policies in line with best practices and legal standards.

  • Oversee payroll, benefits, and compliance with Malaysian labor laws and regulations.

Training and Development

  • Identify skill gaps and design tailored learning programs through training needs assessments.

  • Evaluate and refine training programs to improve employee performance.

Strategic HR Operations

  • Maintain accurate HR databases and ensure compliance with data protection laws.

  • Provide data-driven insights for workforce planning and strategic decision-making.

  • Implement innovative HR technologies to boost efficiency and satisfaction.

January 1996 - Dec 2005
(9 Years)

Texchem Pack Bangi Sdn Bhd (Formerly Sanko Kasei Sdn Bhd)

Human Resources cum ISO Officer 

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HR and Workforce Management

  • Training, supporting ISO and Total Quality Management (TQM) initiatives.

  • Workers' welfare, including accommodation and overall well-being.

Employee Relations and Compliance

  • Addressed grievances, disciplinary matters, and domestic inquiries through counselling sessions.

  • Collaborated with the Trade Union on staff welfare issues and grievance handling

Quality, Productivity, and Safety Initiatives

  • Quality improvement, productivity enhancement, and cost-saving initiatives with department heads.

  • Maintained a safe and conducive work environment, managing 5S activities and security indirectly.

  • Conducted periodic internal audits and ensured compliance with ISO 9002 & ISO 14000 standards.

Training and Development

  • Organized training for employees at all levels.

  • QCC activities and inter-company conventions and facilitate company-wide improvement programs.

Environmental Management and Compliance

  • Implemented ISO 14000 standards, and HACCP initiatives in collaboration with NIOSH.

Strategic Planning and Documentation

  • Developed departmental goals and strategies aligned with the company’s vision and quality policies.

  • Maintained and updated ISO documentation and quality system procedures.

July 2017 - Current

Kencana Healthcare Sdn Bhd

Main Roles: Business Development Manager  - Hospital Development Projects

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Strategic Role in Healthcare Expansion Initiatives

  • Part of hospital acquisition and development together with senior leadership.

  • Align projects with sector demands and patient care needs.

  • Ensure compliance with PHFS Act 1998 and CKAPS guidelines.

  • Advise on facility setup for operational readiness.

  • Support strategic planning for sustainable hospital growth.

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Key Contributions and Expertise

Hospital/Clinic Planning and Setup

  • Hospital/Clinic Planning and Setup/Organisation

  • Planned and organized healthcare facilities for seamless operations and patient-focused care.

  • Coordinated clinical and non-clinical departments to meet operational and regulatory standards.

Manpower Planning and Costing

  • Developed manpower plans aligned with business strategies for optimal staffing and cost efficiency.

  • Created staffing models and budgets tailored to healthcare facility needs.

Development of Standard Operating Procedures (SOPs)

  • Designed and implemented SOPs to ensure high-quality operations and industry compliance.

  • Led the creation and review of policies for operational, clinical, and administrative needs.

  • Development of Hospital/Organization Policies and Procedures

Regulatory Compliance and Licensing

  • Managed hospital and clinic licensing with CKAPS, ensuring compliance with MOH regulations.

  • Guided facilities in adhering to healthcare laws and standards.

  • Application for Hospital/Clinic Licensing - the Ministry of Health Malaysia / Private Healthcare Facilities Services Act 1998 (Act 586) [PHFS] of CKAPS, KKM regulatory guidelines

  • Human Resource Management/ Statutory - Malaysia Employment Act 1955

  • Training and Professional Development

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Andorra Healthcare Berhad

Secondary Roles: Special Officer GCEO Office cum Senior Mobilisation Manager, Health Services Support​

© 2023 by Suzie HR Consult. All rights reserved.

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